Return Merchandise Authorization
Product: DURO GNSS Receiver
Client: CN
Average processing time: 2-3 business days
A Return Merchandise Authorization (RMA) is a process that allows you to return defective or malfunctioning DURO GNSS products for repair or replacement.
Once your RMA is approved, you will receive:
DURO GNSS receivers come with a standard 2-year manufacturer warranty covering:
Not covered: Physical damage from drops, water damage, or modifications.
Need help? Contact Canal Geomatics support:
Last Updated: November 2025
By submitting an RMA request, you agree to the following terms and conditions governing the return and repair of DURO GNSS products distributed by Canal Geomatics.
The DURO GNSS receiver includes a 2-year limited warranty from the date of purchase that covers:
The warranty does not cover:
While we strive to complete repairs within 7-14 business days, actual repair time may vary based on:
Canal Geomatics' liability is limited to repair or replacement of the defective product. We are not liable for:
Canal Geomatics reserves the right to modify these terms at any time. Continued use of the RMA service constitutes acceptance of modified terms.
Effective Date: November 2025
Canal Geomatics respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect your data during the RMA process.
When you submit an RMA request, we collect:
Your information is used to:
We may share your information with:
We do not sell your personal information to third parties.
You have the right to:
This RMA form may use:
This form integrates with Zoho CRM API to:
Data transmitted to Zoho is protected by their privacy policy and our security protocols.
Our services are not directed to individuals under 18. We do not knowingly collect information from minors.
Your data may be processed in the United States or Canada. We ensure appropriate safeguards are in place for international transfers.
We may update this policy periodically. We will notify you of significant changes via email or form notification.
For privacy concerns or to exercise your rights, contact:
By submitting the RMA form, you consent to the collection and use of your information as described in this policy.